Senior Credit Analyst || NMB Bank
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In charge of managing the Core Banking Systems’ end of day (EOD) procedure. Assistance branches to guarantee a seamless day’s end, and Head office to guarantee all business units process their batches punctually and no unresolved issue remains before the Head office EOD Run.
Main Responsibilities:
- Respond to incoming EOD inquiries from branches and central office; if a complex situation arises, escalate it to level 2.
- Run the EOD batch actively and make sure it is finished within the allotted time.
- Before branches or businesses open for business, activate the login time level to make sure CBS users can access the system.
- Limit user access to the CBS system to prevent users from logging in during prohibited times, hence preventing fraud situations.
- Resolve EOD-related incidents and check in to my Oracle support site to report any problems that require third-level support.
- Make sure the system is performing well by refreshing the CBS application before permitting all users to log in.
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Knowledge and Skills:
- Strong familiarity with banking practices, protocols, and systems
- The capacity to swiftly take up and remember knowledge
- Ability to work under pressure and prioritize and complete tasks well.
- Outstanding abilities in providing customer service
- Outstanding computer and technological abilities
- Outstanding communication abilities both in writing and speaking
- Substantial expertise providing consumers with IT support
- Problem-solving aptitude or expertise
- Paying close attention to details
- Teamwork abilities: often collaborate with other IT staff members to address user problems.
Qualifications and Experience:
- A bachelor’s degree in a relevant discipline, such computer science.
- Two years or more of experience with the Core Banking System, the Service Desk, or any kind of batch processing.
Employers of Equal Opportunity include NMB Bank Plc. We’re dedicated to fostering diversity and attaining gender parity in the workforce.
Applications from female applicants and individuals with disabilities are highly welcomed for this role.
There are no fees associated with the application or hiring process at NMB Bank Plc. In the event that you are contacted by someone requesting payment of a fee, simply ignore it.