Vacancies

Mwanga Hakika Bank Hiring Relationship Manager

Relationship Manager

In charge of expanding the clientele’s Liabilities (Deposits) and Assets (Loans), offering departmental/branch advice on business strategy, and guiding Relationship Officers and Bank Officers in their efforts to solicit business from customers in order to assure portfolio/business growth.

Responsibilities

  • Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs, and promoting products and services
  • Generating and growing revenue streams through effective client management
  • Developing a comprehensive understanding of the clients financial needs and demonstrating strong product and service knowledge to match the banks offering with the client’s needs
  • Generating new client acquisitions and selling products to new clients; liaising with the sales team to ensure the quality of leads referred is to the required standard
  • Conducting KYC reviews and risk assessments associated with on-boarding new clients
  • Overseeing the credit risk associated with assigned client relationships
  • Coordinate with Relationship officers/Branch Manager to prepare appropriate financial structure for managing risks and realizing economic value
  • Proactively engage with other stakeholders of the bank to ensure the portfolio is maintained to the highest standard.
  • Maintaining and updating accurate client information; taking ownership of client service requests and inquiries
  • Making proactive client calls and responding swiftly to client requests
  • Working with other Relationship officers to enhance the service offered and improve revenue generation
  • Preparing presentations to senior management to appraise them of new business development plans and strategies
  • To ensure the performance criteria ratio is maintained within the acceptable risk level.
  • To accept cash or money orders deposited by customers, credit customers’ accounts, and issue receipts and statements
  • Facilitate payment of money to or credit accounts for customers according to advice slips, cheques, or other banking documents, and debit appropriate accounts
  • conduct foreign currency transactions as requested by customers
  • To balance cash
  • identify customer needs and refer customers to appropriate banking services and specialists
  • Handling any inquiries and resolving customer complaints.
  • To open and close accounts as per Customer request.

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Qualifications

A: Required Qualifications

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  • Bachelor’s degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.
  • MBA will be an added advantage

B: Required Experience:

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  • 3 to 5 year’s experience in Corporate Banking.

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C: Required knowledge and skills

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  • Sound knowledge of the MHB’s products and offerings.
  • Good communication and presentation skills.
  • Share valuable and understandable information on products and services.
  • Engages in regular traffic-building activities that reinforce personal expertise and MHB brand.
  • Core real relationships with the clients.
  • Balances dedication to clients with objectivity and independence.
  • Able to earn trust in relationships with clients by consistently demonstrating integrity.
  • Honesty, consistency, reliability and professional competence.

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