Vacancies
Mwanga Hakika Bank Hiring Relationship Manager
Relationship Manager
In charge of expanding the clientele’s Liabilities (Deposits) and Assets (Loans), offering departmental/branch advice on business strategy, and guiding Relationship Officers and Bank Officers in their efforts to solicit business from customers in order to assure portfolio/business growth.
Responsibilities
- Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs, and promoting products and services
- Generating and growing revenue streams through effective client management
- Developing a comprehensive understanding of the clients financial needs and demonstrating strong product and service knowledge to match the banks offering with the client’s needs
- Generating new client acquisitions and selling products to new clients; liaising with the sales team to ensure the quality of leads referred is to the required standard
- Conducting KYC reviews and risk assessments associated with on-boarding new clients
- Overseeing the credit risk associated with assigned client relationships
- Coordinate with Relationship officers/Branch Manager to prepare appropriate financial structure for managing risks and realizing economic value
- Proactively engage with other stakeholders of the bank to ensure the portfolio is maintained to the highest standard.
- Maintaining and updating accurate client information; taking ownership of client service requests and inquiries
- Making proactive client calls and responding swiftly to client requests
- Working with other Relationship officers to enhance the service offered and improve revenue generation
- Preparing presentations to senior management to appraise them of new business development plans and strategies
- To ensure the performance criteria ratio is maintained within the acceptable risk level.
- To accept cash or money orders deposited by customers, credit customers’ accounts, and issue receipts and statements
- Facilitate payment of money to or credit accounts for customers according to advice slips, cheques, or other banking documents, and debit appropriate accounts
- conduct foreign currency transactions as requested by customers
- To balance cash
- identify customer needs and refer customers to appropriate banking services and specialists
- Handling any inquiries and resolving customer complaints.
- To open and close accounts as per Customer request.
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Qualifications
A: Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.
- MBA will be an added advantage
B: Required Experience:
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- 3 to 5 year’s experience in Corporate Banking.
Also read:
C: Required knowledge and skills
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- Sound knowledge of the MHB’s products and offerings.
- Good communication and presentation skills.
- Share valuable and understandable information on products and services.
- Engages in regular traffic-building activities that reinforce personal expertise and MHB brand.
- Core real relationships with the clients.
- Balances dedication to clients with objectivity and independence.
- Able to earn trust in relationships with clients by consistently demonstrating integrity.
- Honesty, consistency, reliability and professional competence.
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